Checking your coverage and signal.

The network

Vetra runs on T-Mobile's 5G and 4G LTE network. Same towers, same speeds, same coverage as T-Mobile's own customers. Where 5G isn't available, your phone falls back to LTE on its own.

Check your address on the Coverage page before you count on it.

Weak signal? Work through these in order

1. Airplane mode on, then off. Ten seconds. It forces your phone to reconnect to the strongest nearby tower, and it fixes more signal problems than everything else combined.
2. Restart your phone.
3. Update carrier settings, the small file that tells your phone how to talk to our network. iPhone: Settings, General, About, and a prompt appears if an update is waiting. Android: Settings, System updates.
4. Check your settings. 5G Auto and Data Roaming should both be on. See the settings checklist in our activation guide.
5. Check your data, not your bars. Full bars but nothing loads? You may have used your plan's high-speed data. Your account shows where you stand. On Core, data stops at the cap while calls and texts keep working.

Weak coverage indoors

Thick walls, basements, big buildings. Sometimes the signal just doesn't reach. Turn on Wi-Fi calling and your calls and texts travel over your internet connection instead. Free, automatic, and most phones support it.

• iPhone: Settings, Cellular, Wi-Fi Calling.
• Android: Settings, Network & internet, Wi-Fi Calling.

You'll be asked for an emergency address when you turn it on. Keep it accurate. If you ever call 911 over Wi-Fi, that address is how they find you.

Abroad

Roaming works in over 230 countries. Elite includes international roaming every month; on other plans, flip on the Day Pass in your account before you go. You're only charged on days you use data. International add-ons cover data, not phone calls: use Wi-Fi calling, FaceTime, or WhatsApp and talk to anyone free over data.

Turn on Data Roaming before you land. iPhone: Settings, Cellular, Cellular Data Options, Data Roaming. Android: Settings, Connections, Mobile Networks, Data Roaming. We handle the rest on our end as soon as you're connected to an international network.

Still weak after all that?

Reach out with your address and the email on your account. We can see the network from our side, and sometimes it's a tower issue we spot instantly. If it needs the network team, we own it from there.