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Browse help articles

Self-serve guides for the most common questions. Activation, billing, coverage, VSUBs, the works.

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Help articles.

Self-serve guides for the questions we get most.

Activation

Activate your SIM or eSIM

Step-by-step for both physical SIM and eSIM activation, plus the three settings worth checking once you're live.

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VSUB

How VSUBs work

What a VSUB is, how to claim one, and answers to the most common questions about your monthly drop.

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VSUB

Redeem your VSUB

The full walkthrough for spending your VSUB: YouTube Premium via your Google Play balance, or Twitch via your Wallet.

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Plans

Managing your plan

Switch plans, add data, travel, pause, cancel, or take your number with you, and when each change takes effect.

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Coverage

Checking your coverage and signal

How to check coverage at your address, what to do when signal is weak, and how to set up Wi-Fi calling.

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Billing

Billing and AutoPay

What every line on your bill means, how AutoPay works, and what to do when a payment doesn't go through.

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Around 40 questions answered in the FAQ. Jump straight to the part you need.

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