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Real humans, around the clock. Best for urgent issues, activation help, or when you'd rather just talk it out.

The fastest way. Right from this page.

Email support with the details. Best for billing questions, account changes, and anything that isn't urgent.

Self-serve guides for the most common questions. Activation, billing, coverage, VSUBs, the works.

Self-serve guides for the questions we get most. Updated as we learn what people actually ask.

Step-by-step for both physical SIM and eSIM activation, plus the three settings worth checking once you're live.

What a VSUB is, how to claim one, and answers to the most common questions about your monthly drop.

Switch plans, add data, travel, pause, cancel, or take your number with you, and when each change takes effect.

How to check coverage at your address, what to do when signal is weak, and how to set up Wi-Fi calling.

What every line on your bill means, how AutoPay works, and what to do when a payment doesn't go through.

Around 40 questions answered in the FAQ. Jump straight to the part you need.

Phone support is available 24/7, and a person answers every email.