Managing your plan.

Switching plans

Do it from your account. Current pricing lives on the Plans page.

• Upgrades happen mid-cycle. You pay the prorated difference, your usage carries over, nothing resets. No waiting around.
• Downgrades apply at the start of your next billing cycle. You keep what you paid for until then.

No fees. No contracts. No hoops.

Running low on data

Add a high-speed top-up from your account. It works instantly and lasts until your cycle ends. On Core, data stops at your cap (calls and texts don't). On Prime, speeds drop after your high-speed amount. A top-up fixes both.

Traveling

Turn on data roaming on your phone before you fly. The International Day Pass starts automatically the first time you use cellular data abroad, and you're only charged on days you actually use data. Elite includes 5 GB of international data every month, and the pass starts after that. Auto-renew is on by default, and you can turn it off in your account anytime. The Global Roaming page has the full details.

Adding a line

Elite family pricing applies automatically when you add Elite lines. No code. No phone call. Pricing lives on the Plans page.

Pausing a line

Lost phone? Long trip? Contact us and we'll pause it. Your number stays yours; billing continues.

The part everyone should know: you have 60 days from when a line is paused or cancelled to get your number back. Reach out before then and we'll make sure you don't lose it.

Cancelling

Contact support to cancel. It applies at the end of your current billing cycle. No early termination fees, ever.

Taking your number with you

Your number is yours. To move it to another carrier, call us at (833) 888-3872 and ask for your account number and Transfer PIN, the two things your new carrier needs to pull the number over. We never block a port.

Start the transfer before cancelling. An active line protects your number until the move is done. Cancel first and there's nothing left to transfer from.